T’way Air tops local satisfaction rankings for third year

SEOUL-- South Korean budget carrier T'way Air Co. said Tuesday it beat its five bigger rivals to win a local customer satisfaction survey for the third straight year.

T'way Air won the Global Customer Satisfaction Competency Index (GCSI) rankings from 2015-2017 helped by its fast and convenient "One-call, One-stop" services at its call centers, the company said in a statement.

Under the so-called 2025 plan, T'way Air is making an aggressive push to capitalize on growing low-cost travel.

To serve on long-haul routes to the United States and Europe, it will acquire 10 long-range passenger jets by 2025 from Airbus or Boeing, T'way Air Chief Executive Jeong Hong-geun told reporters last week.

"The country's six budget carriers are competing with each other mainly in Asian markets. While seeking a share in the short-haul Asian route markets, we will explore new low-cost travel demand in the mid- and long-range route markets for sustainable growth," he said.

The five other LCCs are Jin Air Co., Jeju Air Co., Air Busan Co., Air Seoul Inc. and Eastar Jet.

T'way Air currently serves 39 routes to Japan and seven other Asian countries with a fleet of 18 B737-800 jets, all leased from Boeing. It aims to build the fleet to 30 jets by 2020 and 50 by 2025.

Source: Yonhap News Agency

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