Tagged: SMD

Frost & Sullivan: Colombian and Peruvian Contact Center Outsourcers Focus on the Americas

— Spain’s dwindling contribution to the offshoring segment has compelled market participants to alter their geographical strategy

BUENOS AIRES, Argentina, Aug. 29, 2014 /PRNewswire/ — A mix of quality and competitive costs ensured that the contact center outsourcing services markets in Colombia and Peru were among the most dynamic markets in Latin America up until last year. Since 2013, the market has lost some of its pace as competitive pressures have intensified with the entry of many participants. To navigate the transformed landscape, contact center outsourcing service providers will have to keep up with new entrants’ world-class practices, which have elevated quality standards in both countries.

Sebastian Menutti, ICT Industry Analyst, Frost & Sullivan

Sebastian Menutti, ICT Industry Analyst, Frost & Sullivan

Photo – http://photos.prnewswire.com/prnh/20140828/141113

New analysis from Frost & Sullivan, Colombia and Peru Contact Center Outsourcing Services Markets 2014, finds that the Colombian market earned $1,045.6 million in 2013 and estimates this to reach $2,206.2 million in 2020. Peru’s market revenues stood at $385.4 million in 2013 and this is projected to go up to $647.3 million in 2020.

“In the Colombian contact center outsourcing services market, domestic business still accounts for more than 70 percent of the revenues. However, revenues from the offshoring segment are growing at a faster rate than those from domestic business as a result of multiple deals with the United States,” said Frost & Sullivan Information & Communication Technologies Industry Analyst Sebastian Menutti. “Meanwhile, in the Peruvian market, nearshoring from South American countries such as Argentina and Chile is bringing in new business.”

In 2013, Spain once again emerged as the main destination that offshored work to contact center outsourcing service providers in Colombia and Peru. Nevertheless, offshoring revenues generated from Spain in 2013 decreased in Peru and suffered from a growth slowdown in Colombia, owing to the recent Spanish economic crisis. 

“Consequently, several Colombian and Peruvian contact center outsourcers were forced to refocus their business models and direct their commercial efforts either to domestic businesses in the high-performing local economies or businesses in other countries likely to avail offshoring services,” noted Menutti. “Prime targets for developing the offshoring segment have been South and North America, which are expected to become the dominant regions driving this segment by 2020.”

For more information on this study, please email Francesca Valente, Corporate Communications, at francesca.valente@frost.com.

Colombia and Peru Contact Center Outsourcing Services Markets 2014 is part of the Contact Centers & CRM (http://www.contactcenter.frost.com) Growth Partnership Service program. Frost & Sullivan’s related studies include: Latin American Contact Center Systems Market 2014, Brazilian BPO and Contact Center Outsourcing Services Market 2014, Argentine and Chilean Contact Center Outsourcing Services Markets, and Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

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Colombia and Peru Contact Center Outsourcing Services Markets 2014
NDB7-76

Contact:
Francesca Valente
Corporate Communications – Latin America
P: +54 11 4777 5300
F: +54 11 4777 5300
E: francesca.valente@frost.com

http://www.frost.com

Photo – http://photos.prnasia.com/prnh/20140829/8521404878

Analytics, Personalization and Monetization Differentiates Global Online Video Platforms

— In order to remain competitive, vendors must create tighter technology partnerships to provide customers with value-added services, finds Frost & Sullivan

MOUNTAIN VIEW, Calif., Aug. 27, 2014 /PRNewswire/ — The global online video platform (OVP) market is set to double by 2019 as video rapidly becomes a critical means of stakeholder communication and collaboration for enterprises globally. Due to content proliferation and the bring your own device (BYOD) trend, OVP’s are becoming an essential fixture as media and entertainment (M&E) companies are urged to economically deliver video to fast-growing, fragmented video-enabled consumer devices. 

A new analysis from Frost & Sullivan, Analysis of the Global Online Video Platforms Market, finds that the market earned revenue of $369.4 million in 2013 and is estimated to reach $800.2 million by 2019.

For complimentary access to more information on this research, please visit: http://bit.ly/1tlv4s1

“As more niche content finds its way online and intense competition causes customers to differentiate on content selection, time to market, and quality of experience, OVPs will be critical to ensure business success for M&E firms,” said Frost & Sullivan Digital Media Industry Analyst Anisha Vinny. “The inability of M&E organizations to handle the complexity of publishing video online is particularly fuelling the demand for OVPs that can manage and monetize video assets.”

Where budgets are constrained and in regions where the economy has yet to pick up, OVP deployments are slower, which in turn makes home-grown solutions or YouTube popular substitutes. Security concerns around handling branded Intellectual Property (IP) in the cloud and the lack of enterprise-wide video strategies also present challenges.

In addition, there is also confusion around what constitutes an OVP owing to the number of features, including transcoding, DRM, analytics and multi-platform delivery. From a customer’s perspective, comparing various product features, pricing and deployment options is complicated. This lack of market awareness around exact capabilities of an OVP makes consumer education and the right messaging critical.

“Investing in tighter technology partnerships to provide customers with value-added services and critically analyzing product portfolios to make partner versus acquire decisions will be key to maintaining a competitive edge in this market,” noted Vinny. “Even if they do not cultivate a strong local presence, OVP vendors must at least invest in building relationships with reseller channels in Latin America, the Middle East and Asia-Pacific to widen their market scope.”

As a result, offering analytics, metrics and personalization that enable companies to derive value from their video assets will help OVP vendors differentiate themselves in the evolving market.

Analysis of the Global Online Video Platforms Market is part of the Digital Media (http://www.digitalmedia.frost.com) Growth Partnership Service program. Frost & Sullivan’s related studies include: Global Big Data Analytics Market, Global Lecture Capture Solutions (LCS) Market, Global Video and Ad Insertion Server Market, Global Media and Entertainment Solutions for the Cloud, and Global Enterprise Video Webcasting Solutions. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on “the next big thing”

Register:         Gain access to visionary innovation

Analysis of the Global Online Video Platforms Market
ND40-70

Contact:
Clarissa Castaneda
Corporate Communications – North America
P: +1.210.477.8481
F: +1.210.348.1003
E: clarissa.castaneda@frost.com

http://www.frost.com

INDOMOG Brings Facebook Game Card to Indonesia

INDOMOG, a leading voucher distribution network of digital content, brings the Facebook Game Card to Indonesia through thousands of outlets spread all over Indonesia

JAKARTA, Indonesia, Aug. 18, 2014 /PRNewswire/ — Facebook has become the most popular social media site for users to not only establish relationships with relatives online, but also to enjoy digital content. Indonesia is one of the countries in which playing games is one of the most popular activities.

INDOMOG Facebook Game Card

INDOMOG Facebook Game Card

Facebook Games has been attracting Facebook users from all around the world. Currently, Facebook has thousands of popular games including names such as Clash of the Three Kingdoms, Wartune, Top Eleven, League of Angels, Hello Hero, and thousands of other popular games.

Today, INDOMOG announced that the Facebook Game Card is available for purchase in Indonesia via INDOMOG’s distribution channels. This answers the growing demand from Indonesians for digital lifestyle content through INDOMOG’s leading distribution network of digital content across Indonesia.

Facebook Game Cards are the fastest and easiest way to buy items to be used inside your favorite games on Facebook.

The Facebook Game Card is available in four denominations; IDR30,000, IDR50,000, IDR100,000, and IDR300,000, in both physical and digital vouchers, and are available at all distribution channels of INDOMOG, including: 7-Eleven, Alfamart, Family Mart, Lawson, MINISTOP, thousands of cyber cafes all over Indonesia, Circle K, Hypermart, Indomaret and PT. POS Indonesia in short time.

INDOMOG CEO Iwan Tjam hopes that this is a sign of positive thrust for digital market in Indonesia. “By having the Facebook Game Card in Indonesia, this is the answer to all digital market needs and we will be able to facilitate Facebook users who do not have bank accounts to do purchase and enjoy content,” he explained.

About INDOMOG

INDOMOG is an Online Payment Solution company which offers various payment methods that cater to Indonesians’ buying habits and trends, emphasizing ease of access for all levels of society with the widest distribution channel in Indonesia. They include modern channel outlets, mobile agents and thousands of cyber cafes all over Indonesia.

About Facebook

Facebook is an online social networking service was founded on February 2004. Facebook is owned and operated by Facebook, Inc where users can create profiles with photos, lists of personal interests, contact information, and other personal information. Users can communicate with friends and other users through private or public messages, as well as a chat feature. Users can also create and join interest groups and favorite Fan Pages.

For further information, please contact:

INDOMOG
+6221-2932-6161
marketing@indomog.com

Photo – http://photos.prnasia.com/prnh/20140814/8521404559

Arcadia Signs First Digital Partnership in China with ShangPin for TOPSHOP and Miss Selfridge

— ShangPin.com, China’s online pioneer in fashion retailing, has signed an agreement with Arcadia Group Ltd to bring both TOPSHOP and Miss Selfridge into China.

BEIJING and LONDON, Aug. 13, 2014 /PRNewswire/ — ShangPin.com, China’s first online multi-brand retailer of designer and contemporary fashion, has signed an agreement with Arcadia Group Ltd to be their first online partner in China. Both the TOPSHOP and Miss Selfridge brands will launch on the ShangPin.com site from September 2014.

David Zhao, CEO of ShangPin commented, “In the last 2 years, we have been building China’s most ‘fashionable’ online customer database and being online means we have our finger on the pulse of what the consumer needs. China’s new fashion consumers are in their 20s-30s and are moving away from big logos to being fashion forward and wanting to express their individuality through mixing and matching styles and brands.”

The Arcadia Group Ltd’s portfolio of fashion brands is perfectly suited to ShangPin’s customer base and we are thrilled to be bringing both TOPSHOP and Miss Selfridge into China with their respective brand DNAs. They are already successful international retailers who have made their mark on the British high street as well as with partners around the globe and I am confident they will do well in China. We plan to deliver the most current fashion trends into 400 cities across China to dress a new generation of fashion lovers.”

Sir Philip Green remarked, “We decided to partner with ShangPin in China because they demonstrated to us their capacity to operate brands and understand marketing and brand building.  As we continue to grow our global expansion, this will be a step forward using the power of China’s online reach and therefore selling into one of the world’s most exciting consumer markets.”

ShangPin’s New Styling and Social Marketing Platform

China’s generation born in the 80s and 90s can spend up to 30% of their day online or on mobile and the influence of social media in China is unmatched anywhere in the world.

In September, ShangPin will be unveiling a new Styling & Social Marketing Platform on its website as a value added service offered to brands.

M. Claire Chung, Vice President of International Business Development comments, “We plan to style up to 1000 looks per month using all brands. These ‘looks’ can then be shared across all Chinese social media including Weibo, WeChat, and QQ. With TOPSHOP and Miss Selfridge, we will be able to show the customer how to mix and match the styles alongside designer brands.  We launched our mobile app last year and have already seen 40% of sales transacted on mobile. ShangPin’s investment in the Styling Platform shows our commitment to our brand partners not only to drive sales but to utilize ShangPin as a branding platform where customers can connect and share! This is the digital savvy new generation all brands must target for their next 20 years of growth along with the rise of the ‘fashion aware’ middle class in China. It is an exciting moment for fashion in China.”

About ShangPin
SHANGPIN – is the first full-price fashion retailer in China to offer current season designer and contemporary fashion brands to Chinese consumers throughout mainland China.  Since its founding in 2010, ShangPin has become the trusted online retailer for more than 5 million Chinese customers, offering an exceptional shopping experience and access to many brands from Lanvin to TOPSHOP. ShangPin prides itself on being an extraordinary brand partner, providing the branding, marketing services and local knowledge that foreign brands need to succeed in the Chinese market.  ShangPin’s principal investors include Chengwei Capital, Disney’s Steamboat Ventures, Morningside Ventures and Hillhouse Capital.  For more information, please visit us at www.shangpin.com.

About Arcadia Group Ltd
ARCADIA is the UK’s largest privately held fashion retail group. It is a fast-moving business comprising nine of the high street’s best known and most exciting fashion brands, including TOPSHOP and Miss Selfridge. Each of the Arcadia brands operates online with an ever-growing roster of concessions and international franchise outlets spanning Europe, the Far East and Middle East.

November 2014 sees the launch of a 40 000 sq ft TOPSHOP TOPMAN flagship on 5th Avenue in New York City, second only in size to the Oxford Circus home of the brands in central London.

Further information please contact Lillian Lee
lilin@shangpin.com or +86 186 4680 7779

For US media enquiries: Monique Krasniqi, KWITTKEN, mkrasniqi@kwittken, +1 646 747 0097

For UK media enquiries: Lydia Eden, KWITTKEN, leden@kwittken, +44 (0) 207 401 8001

MySQUAR Launches Free Mobile Messaging App for Myanmar

MyChat Beta Launches Wednesday, August 27

YANGON, Myanmar, Aug. 11, 2014 /PRNewswire/ — Today, MySQUAR announced the beta launch of MyChat, a free mobile messaging app built solely for Myanmar. Available on Android devices, MyChat is completely tailored for the Myanmar market with localized language, authentic look and feel as well as emoticons and sticker sets. The customized experience connects users to existing friends while also introducing them to new ones through the innovative “Look Around” feature.

MyChat welcome screen, MyChat Myanmar stickers, MyChat message

MyChat welcome screen, MyChat Myanmar stickers, MyChat message

“MySQUAR’s chief mission is to connect Myanmar youth with experiences built just for them,” says Linda Lim, CEO of MySQUAR. “With MyChat, our goal is to provide a completely tailored messaging app optimized for the Myanmar market so youth can connect with their friends and find new ones easily.”

Completely Customized Experience

MyChat is built solely for Myanmar. With full profile options, users can upload a photo, set a status and create a display name to express their best selves. The app will be fast and efficient with performance optimized for Myanmar, allowing users to chat with friends and find new ones without delay.*

Myanmar Character Sticker and Emoticons Sets

Myanmar youth can now express themselves creatively with the help of iconic Myanmar character and toy stickers such as Pho Wa Yoke, Pho Thar Htoo or favorite friends U Shwe Yoe & Daw Moe. These customized sticker sets will keep conversations creative and colorful, with new stickers and emoticons being added on a continual basis.

Authentic Look and Feel

Designed with Myanmar in mind, the vibrant and colorful user interface pays homage to the culture of the “Golden Land” and the fully localized language allows users to express themselves in Myanmar language.

Innovative Friend Finder Technology

The innovative MyChat “Look Around” feature allows users to find and connect with new friends in the area. MyChat will highlight up to 100 potential new friends, ranked by proximity, allowing users to meet people both locally or abroad if traveling.

More To Come

This is just a sneak peak of what’s to come in MyChat. Stay tuned for more news including new sticker sets, features, sharing capabilities and more. To learn more about MyChat now visit mysquar.com.

*The app relies on public network infrastructure; performance can be impacted by network quality (3G and Wifi).

ABOUT MYSQUAR

MySQUAR is the first local-language content platform created to enrich the lives of Myanmar youth, through deep, accessible and rich online experiences. Our mission is to inspire creativity, entertainment and a better standard of living in Myanmar by offering world class consumer technology solutions that connect Myanmar youth with local businesses, products and each other. Guided by a seasoned leadership team with experience developing global communities through social media, gaming and eCommerce technologies, MySQUAR is forging new ground in Myanmar. MySQUAR operates out of Yangon, Myanmar and Ho Chi Minh City, Vietnam. For more information, visit us at mysquar.com.

For more information about MySQUAR or MyChat, please contact pr@mysquar.com

Photo – http://photos.prnasia.com/prnh/20140808/8521404478

NSA Uses Private Sector Data Collection for Public Sector Purposes: Impacts on Big Data and Commerce

— Frost & Sullivan finds “Trolling” communication highways in the interest of information threatens personal privacy

MOUNTAIN VIEW, Calif., Aug. 8, 2014 /PRNewswire/ — The National Security Agency (NSA) now has access to virtually all online and mobile communications, as well as most credit card transactions, conducted in or through the U.S. The NSA is also tapping into the most popular smartphone applications, including Angry Birds, Google Maps, and Twitter. However, the NSA is far from the only entity treading on personal privacy to achieve its objectives; the private sector is teeming with examples of companies obtaining personal user data through questionable means and deploying it in even more questionable ways.

Frost & Sullivan’s new analysis, Stratecast Confidential: The Impact of the NSA on the Big Data Market – and Global Communications, finds that the NSA obtains information related to 99 percent of the calls placed within or outside the U.S. This is because even when calls originate with another operator, they are carried, at least in part, over equipment owned by the U.S.-based carriers whose data the NSA obtains. The research goes on to analyze the issues and impacts resulting from the actions of the NSA, as well as commercial and research entities, both on the populace at large and particularly on the Big Data market.

For complimentary access to more information on this research, please visit: http://bit.ly/V4qSQK

“Since electronic communications are the lifeblood of commercial activities, the fact that the NSA is collecting data from companies in the private sector may begin to have a chilling effect on the U.S. economy,” said the report’s author, Jeff Cotrupe, Industry Director, Big Data & Analytics, Stratecast | Frost & Sullivan. “Also, by figuratively placing all relevant communications in the U.S. on a dashboard for at-a-glance monitoring, the NSA is creating a scenario where an outside entity that gained control of NSA systems could conceivably and swiftly do a great deal of damage.”

Stratecast’s research, however, finds that all is not lost, as pending legislation and research advancements from several places, including Harvard’s Center for Research on Computation & Society, provide definitional, political, and ethical answers for a growing controversy that is no longer just technological.

“Initiatives in the private sector and academia may preserve personal privacy,” noted Cotrupe. “If successful, this could persuade data hunter-gatherers across law enforcement, public policy, and private commerce to use applied technology to support things like a healthier population–while ensuring things like the U.S. Constitution are still breathing, too.”

Stratecast Confidential: The Impact of the NSA on the Big Data Market – and Global Communications is available as part of Stratecast’s (http://stratecast.frost.com) Big Data and Analytics Growth Partnership Service program. All research included in subscriptions evaluates market opportunities and industry trends following extensive interviews with market participants.

* Want to Learn More? – Sign-up for the Live Webinar*

On Tuesday, August 12, 2014 at 1:00 p.m. ET, Stratecast | Frost & Sullivan will host a complimentary live webinar discussing the impact and issues arising from NSA involvement on the Big Data market.

The brief presentation will be followed by a live audience Q&A.

Click the following link for complimentary registration: http://bit.ly/1p5fnoh

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.

Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on “the next big thing”

Register:         Gain access to visionary innovation

Contact:
Clarissa Castaneda
Corporate Communications – North America
P: 210.477.8481
F: 210.348.1003
E: clarissa.castaneda@frost.com   

Twitter: @Stratecast | @FS_ITVision
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