Bangkok, NHSO explains the case of patients in Bangkok complaining about difficulties in using documents to receive services. Confirmed that you can receive treatment in the hospital even if you do not have a referral letter. Accelerate the resolution of information problems to prevent complications for patients. NHSO held a press conference "Guidelines for referring gold card patients in Bangkok" with Dr. Lalitaya Kongkham, Dr. Attaporn Limpanyalert, Deputy Secretary-General of NHSO and Dr. Namphet Tangyingyong, Director of NHSO District 13, Bangkok, attended at the National Health Security Office building. From the case of patients in the Bangkok area Complaints about difficulties in receiving services from primary care clinics and host hospitals After deciding to change the reimbursement system for the clinic from paying according to the item to a lump sum payment per head Dr. Atthaphon Limpanyalert said that using the same payment method makes clinics that are in the same network A representative can b e issued a delivery slip. Even if the patient is not listed in the primary care clinic. But when there was a change, each primary care clinic would be the caretaker and pay a lump sum according to the number of patient names under their own care. causing some patients who previously had convenient access to treatment at one clinic Must move to request a referral from another clinic that is the primary care clinic whose name is in the system This is because the hospital requests a referral form from the primary clinic. Which creates difficulty in receiving treatment. The NHSO confirms that people can receive treatment at the hospital. Without having to use a referral form from the clinic, NHSO will directly understand with frontline staff in the hospital that they can accept patients for treatment in the hospital and receive reimbursement from NHSO, and in some cases The clinic does not provide a referral form to NHSO. It emphasizes that it requests cooperation from primary clinics when it is considered that t hey do not have sufficient capacity to provide treatment. The patient must be immediately transported to the service center or referral hospital. so that patients can receive treatment as quickly as possible Another problem is the transfer of treatment from hospitals to clinics. who have to travel to request medical records from the original hospital. In this part, the NHSO will expedite solving problems on a case-by-case basis first. After this, an information system will be created so that people can access their own treatment information. without having to request medical history from the original service unit It will take at least 3 months to build such a system. I admit that it takes quite a bit of time. This is because linking information to the treatment system in Bangkok is more complicated than other provinces. Because service units have different affiliations. But confirm that the single ID card project can be maintained everywhere. in Bangkok It will happen within this year as Minister Chonnan Sri kaew has given the policy. Initially, it was known that there were many complaints at the hotline. There may be some delays in service. For patients with urgent needs It is recommended to report problems via the hotline 1330, press 18, and those with less urgent concerns can leave a message online. The staff will reply as quickly as possible. Source: Thai News Agency