Gyeonggi province: Hyundai Motor Co. announced plans to open a new vehicle service center in Gyeonggi Province this week, featuring advanced automated maintenance systems aimed at enhancing service efficiency and diagnostic capabilities. The Suwon Hi-Tech Center, located in Yongin, just south of Seoul, encompasses a total floor space of 51,497 square meters, distributed across two basement levels and five above-ground floors. The facility's opening ceremony took place one day before its official launch on Wednesday.
According to Yonhap News Agency, the Suwon Hi-Tech Center is the first of its kind for Hyundai Motor, showcasing a smart mobility-based automated maintenance system designed to improve servicing efficiency and reduce customer waiting times. The facility employs autonomous mobile robots, guided vehicles, and case robots for automated parts logistics, while an unmanned vehicle lift system transports vehicles to maintenance bays. The center also leverages a remote diagnosis service platform, which analyzes vehicle data before customers arrive, allowing technicians to prepare for repairs in advance.
The center aims to enhance Hyundai's data-driven diagnostic capabilities through the operation of a data and noise, vibration, and harshness analysis lab to identify vehicle defects. It also features a joint quality analysis center for real-time collaboration with Hyundai's research and development center and headquarters. During the opening ceremony, Hyundai Motor Group Vice Chairman Jang Jae-hoon emphasized the company's commitment to strengthening customer service and expanding its vehicle lineup to boost sales amidst concerns over weak domestic demand.
Jang highlighted the company's strong new model cycle with vehicles such as the Grandeur and Avante, noting that Hyundai remains competitive compared to its rivals. "The effect of attracting customers with new models will continue for the next several years," he said. Hyundai Motor launched the facelifted flagship sedan Grandeur last month and recently unveiled the fully redesigned compact sedan Avante. Despite these efforts, Hyundai's domestic sales totaled 292,836 vehicles in the January-May period, reflecting an 11.7 percent decrease from the previous year. In April, Hyundai was outsold by its affiliate Kia for the first time in the domestic market.